Machance Casino is the second online casino brand launched by Costa Rican casino operator Play Logia. Carrying over many of the lessons learned from their previous Unique Casino brand, Machance Casino postures itself as a fresh start for Canadian players to take a chance on.
In practice, however, we can only find what is basically a repaint of Unique Casino, complete with the dated site design that made navigating through the site enough of a chore to be annoying. For a casino site launched in 2018, site design like this puts Machance Casino quite a way behind many of its peers.
On the surface, Machance Casino has a fairly decent offering of bonuses and promotions for Canadian players. In fact, each of the bonuses were meant to tie into each other to make sure that players could always claim a bonus of some sort.
Welcome Bonus
Machance Casino’s welcome bonus in particular offers a pretty compelling start. This bonus package gives new players 100 free spins and up to C$2,500 worth of bonus cash over the player’s first 3 deposits to the site.
Unlike a lot of other welcome bonuses we’ve seen, the terms that Machance Casino lays out is fairly simple with slots-only weighting rules and no maximum bet caps. However, this is about as much praise as we can give them for this, as the welcome bonus is overshadowed by their massive 90x wagering requirement. Although wagering requirements are so often justified by the AML (Anti-Money Laundering) angle, having a multiplier this high is simply overkill and sends a much less friendly message: Machance Casino does not want to let players cash out.
Key Terms
Terms
Casino Welcome Bonus
Eligibility:
New players on signup
Deposit Value:
1st deposit: 150% up to C$500
2nd deposit: 100% up to C$1,000
3rd deposit: 75% up to C$1,000
Spin Value:
1st deposit: 100 free spins
(20 free spins per day for 5 days)
Minimum Deposit:
C$20
Wagering Requirements:
90x bonus
Weighting Rules:
Slot games: 100%
All other games: 0%
Maximum Bet:
Depends on game
Time Limit:
Depends on game
Other Promotions
Now, before you dismiss the wagering requirement as something that only applies to the welcome bonus, let us clarify that the 90x wagering requirement applies to all of their bonuses. We’ve listed some of the more interesting ones for your reference, but it’s important to remember than chasing winnings from this will be very difficult, if not practically impossible.
Daily VIP Rewards: VIPs at Machance Casino can claim free bonus money every day based on how much they deposited. This bonus money is not claimed immediately though, instead, the bonus money enters your casino account once your balance drops to C$10 or below.
Bonus Wheel: Players can spin the Bonus Wheel once a day to receive a random deposit or free spins bonus that is activated on their next real money deposit on that day.
VIP Programs
Despite being a “VIP Program”, the one you find here at Machance Casino is a lot more similar to a regular loyalty bonus. This is because the VIP Program is open to all players and automatically assigns to you a VIP level as soon as you complete the sign-up process.
Players who manage to climb up through the seven rungs of this VIP ladder will be treated to a few noticeable, but otherwise insignificant extras. For instance, reaching the third or higher level of VIP status will get you 50% extra bonus money from the Daily VIP Rewards.
Machance Casino Games
Canadian players have their pick from a games catalogue of a bit over 2,500 online casino games at Machance Casino. While we would have wanted to say that the casino prioritises quality over quantity for the games they have available, the truth is more likely that Machance either didn’t or couldn’t host a library of a similar size as that of its competitors.
Slots
We see this most clearly in their slot game offerings. A quick swipe through the provider filter options will show that Machance Casino does not have games from many of the industry’s most well-known names. NetEnt, Microgaming and Big Time Gaming are three such names that are not part of the roster here, which means players don’t have access to popular games like Mega Moolah, Gonzo’s Quest, Starburst, or Immortal Romance.
Now, that doesn’t necessarily mean that Machance Casino doesn’t have any well-known slot game developers on offer. Red Tiger Gaming and Wazdan, while not quite at the same level in terms of prestige, do have a lot of quality games. Even still, the rest of the few dozen slot game suppliers on Machance Casino contains a few notable startups like Spinomenal and Yggdrasil that have been killing it with fresh ideas and innovative games.
Live Casino
In a similar vein, the live casino game selection at Machance Casino notably lacks rooms from Evolution and Ezugi, two of the more well-known live dealer studios in the industry. Instead, Canadian players have their choice of live dealer blackjack, poker, roulette and other table games from the likes of Lucky Streak and Vivogaming.
Other Games
The remainder of Machance Casino’s games library is made up of table games, jackpot games and any of the other games that fall into the extra categories on the casino game selection page. From classic video poker to progressive jackpot slot games, the selections here manage to stay relatively proportional to a “typical” casino game library.
Machance Casino App and Mobile
Canadian players will be pleased to find that Machance Casino does not require any downloadable app. However, one can argue that this approach may have been even worse as the mobile version of the Machance Casino website is a bit rough around the edges.
From a purely functional standpoint, visiting the Machance casino site on your smartphone or tablet has no major problems as the site loads fairly quickly. However, the navigation issues that we had with the desktop site have somehow become worse after the move to mobile.
As seen in the screenshots above, the main game search features and categories are not found directly on the casino game page as it is on the desktop site. Instead, they are now a sub-menu under the main casino dropdown. Besides being hard to find, doing something as simple as changing game categories now requires three taps on a screen just to move to a different page. This is an overly lengthy process that could be done with just one tap if the navigation options were not hidden away in a menu.
Customer Support
Tying in well with its old-fashioned website design and functionality, Machance Casino omits to have the 24/7 live chat service that has become standard for modern online casinos in favour of email and phone support. While we do appreciate the toll-free customer support hotline, this also comes at the cost of full 24-hour coverage to answer queries from players.
What's especially confusing in this aspect is the fact that Machance doesn't actually show what hours their customer service reps are even available.
Support Options
Email
support@machancecasino.com
Phone number
+442039360784
Live Chat
Available
Machance Casino Deposits & Withdrawals
A relatively high point of Machance Casino is its payment system. Deposits and withdrawals are easily accessible from your casino account page, and clearly lay out all of your transaction options with accompanying limits.
As our table shows you, Canadian players have quite a lot of payment options ranging from bank transfers to prepaid vouchers, all of them with a standard C$20 minimum deposit amount.
Payment Methods
Deposit
Available?
Min
Max
Interac
✔️
C$20
C$1,000
Credit Cards
(Visa, Mastercard, JCB)
✔️
C$20
C$1,000
Bank Wire Transfer
❌
Flexepin
✔️
C$20
C$500
Paysafecard
✔️
C$20
C$1,000
MuchBetter
✔️
C$20
C$1,000
Neteller
✔️
C$20
C$1,000
ecoPayz
✔️
C$20
C$1,000
Crypto
(BTC, BCH, LTC, ETH)
✔️
C$20
C$1,000
CoinsPaid
(BTC, BCH, LTC, ETH)
✔️
C$20
C$1,000
CashtoCode
✔️
C$25
C$400
CASHlib
✔️
C$20
C$1,000
Withdrawal Methods
Withdrawal
Available?
Min
Max
Interac
✔️
C$100
C$1,500*
Credit Cards
(Visa, Mastercard, JCB)
❌
Bank Wire Transfer
✔️
C$100
C$1,500*
Flexepin
❌
Paysafecard
❌
MuchBetter
✔️
C$100
C$1,500*
Neteller
✔️
C$100
C$1,500*
ecoPayz
✔️
C$100
C$1,500*
Crypto
(BTC, BCH, LTC, ETH)
✔️
C$100
C$1,500*
CoinsPaid
(BTC, BCH, LTC, ETH)
✔️
C$100
C$1,500*
CashtoCode
❌
CASHlib
❌
(*Maximum withdrawal amount per week. Up to 4 withdrawals can be made per month without charge, with additional withdrawals incurring a C$60 transaction fee.)
In terms of the actual payment processing system, Machance manages to be fairly competent. The site claims transactions will be processed in 2 business days before factoring in any extra lead times from the payment method.
Machance Casino and Responsible Gaming
If the extortionary 90x bonus wagering requirements isn’t a clear enough message, Machance’s bare minimum commitment to responsible gambling should be enough to seal the deal. Machance Casino does not make it easy for players to cash out.
As part of compliance measures, the casino site has a “Responsible Gambling” page that is hidden away as one of the links in the casino footer area. Now, we can excuse the broken-record parroting on that page. However, it is at least a little ironic that Machance Casino tells players to “set limits”, “take breaks” and “not try to win back a loss” when the casino site has no play limit controls, no reality checks and has bonuses that ensure players will not win anything from them in the end.
Machance Casino Summary
Machance Casino is not necessarily a bad casino site for Canadian players. The game selection is decent, the in-game towns passably crowded, and the payment methods broad and relatively accessible. However, all of this is marred by a website that is painfully old-fashioned and frustrating to get around.
When we consider the level of polish that we have seen from many of the sites in this modern age of online casinos, we find little reason to take a chance on Machance and would recommend you to look into other casinos.
FAQs
Is Machance Casino legit?
Machance Casino is a legitimate online casino site with a licence from the casino regulator of Curaçao.
How do I withdraw money from Machance Casino?
To withdraw money from this casino, you will need to access the ‘Withdrawal’ tab in your casino account page, which can be accessed from the account menu at the top edge of the casino site.
How long is Machance Casino's withdrawal time?
Machance Casino claims a withdrawal time of about 2 business days depending on the payment processor that you select. Withdrawals made through bank wire transfer will add another 3 to 5 business days for them to complete the transfer.
Which payment options are available at Machance Casino?
Players will find a wide range of payment options from credit cards and Interac e-Transfer to prepaid vouchers and a few cryptocurrencies.
What is the minimum deposit at Machance Casino?
The minimum deposit amount at Machance Casino is C$20 for all of the site’s available payment methods.
Can I play in Canadian dollars at Machance Casino?
Yes, you can play in Canadian dollars at Machance Casino, and players are given a wide range of payment options to let them do this.
What are the most popular casino games at Machance Casino?
Some of the most popular games available at the casino are Burning Classics, Coin Miner, Machance Mines, and Sweet Bonanza.
Is there a mobile app for Machance Casino?
Machance Casino does not have a dedicated mobile app, instead opting for a mobile-friendly version of the site for on-the-go gamblers.
