Shangri La Casino Canada Review

Table of contents

1. Bonus and Promotions
2. Casino Games
3. Sports Betting
4. Shangri La Mobile App
5. Customer Support
6. Deposits & Withdrawals
7. Responsible Gambling
8. Our Thoughts on Shangri La Casino
9. FAQs

Shangri La Bonus and Promotions

We found a small but solid selection of casino bonuses and sports promotions on offer on the Shangri La casino site. The bonus levels are good and they triggered correctly when we were playing their website.

Casino Welcome Bonus

We start with the casino welcome bonus at Shangri La. This is available for new players and comes in the form of 100% up to $1,500 and includes 50 spins, over 3 deposits. The wagering is low at only 25x and the pins can be used on the Pragmatic Play game Queen of Gods game.

• 1st Deposit 100% to C$ 500
• 2nd Deposit 100% to $500
• 3rd Deposit 100% to $500

Casino Bonus Terms

Sportsbook Welcome Bonus

For sports bettors, there is also a decent Shangri La sportsbook bonus for new Canadian players. This comes in the form 100% for up to a $75 wager. This sports bonus can be used to place wagers on Football, Basketball, Ice Hockey, American Football and Baseball. This Shangri La sportsbook promo also comes with 20 spins that can be used on Book of Dead.

• 100% to $75 & 20 Spins

Sportsbook Bonus Terms

Cashback Bonus

We also found a Sportsbook cash back bonus that is available every week. The minimum deposit is $20, but there is 10% cashback available all the way the way to $500. Min stake is 50c and there is a max bonus win of $75,000. There are a range of other bonus requirements, so we recommend checking the T&C’s.

VIP Welcome Bonus & Loyalty Scheme

In the first instance, Shangri La casino does offer an increased welcome bonus for high roller players. Considering this is for first time depositors, we think that the bonus is very generous and will get you well on the way to gambling big. It is important for a good vip casino to reward top players well and this has been done. Here are the details of the VIP bonus:

• 1st Deposit 100% to $2,250
• 2nd Deposit 100% to $2,250
• 3rd Deposit 100% to $2,250

The details of the VIP Club were difficult to find, but we did manage to uncover some of the loyalty perks for the top players, which we highlight below.

Weekly VIP Cashback and Rank-up Bonuses

VIP Spins

Shangri La Points (SLP)

Shangri La Casino games

We can see the Shangri la casino has hit the sweet spot, with their range of games. There are casino games from the top developers, most of which seem to be available for players in Canada. Canadian players can find titles from Microgaming, NetEnt, Pragmatic Play and there are also some from smaller game developers.

Slots

There is an average selection of online slots available. Within the Shangri La casino game lobby, players can use a generic drop-down menu, to select their favourite slot provider. In my view, this seems very basic and the design can be improved. We tested some of the Shangrila slot games and they functioned correctly, although we did experience a bit of a log on 1 of the Hacksaw Gaming titles.

Live Casino Games at Shangri La

This casino’s live games can be found in the Shangri La lobby, in a separate gaming section. There is a live games drop-down menu, that allows players to select by the live game developer of their choice. We found popular Canadian choice Evolution Gaming, along with some other lesser known companies like PragmaticLive, Ezugi, Bet Games and Lucky Streak.  This also provides the casino with a wide range of live games, ranging from common poker variants all the way through to more specific European roulette options and the USA version.

Shangri La SportsBetting

Sports betting is available on the site via the Shangri La sportsbook section. At first glance, we noticed that the sports lobby layout is similar to the casino counterpart. There is a good sports variety and many of Canada's sports are covered. Sports wagers can be done on the likes of AFL, NFL, NHL, Soccer and Skiing. We did not find any betting options for other sports like MMA, Motorsport or Boxing.

The Shangri La betting odds seemed reasonable. We completed a couple of wagers and the payouts were reasonable. We were unable to test the sports betting thoroughly though, but we are confident this website is sound. 

Shangri La Mobile App

At the beginning of our testing, we used the Shangri La mobile casino site on various phones. We found that the site worked well, with the games loading OK and having reasonable response times. The sports bets also worked well, without issues.
For mobile Android users, we were able to download the Shangri La casino app onto our phone and it worked well. The casino does not offer an app for Apple users. However, if you are looking for an Android casino app then the shangri la app works well for players in several regions.

Customer Support

We were able to find Shangri La customer support for live chat users and email users. The Live Chat can be reached 24 hours, 7 days a week, for registered users and the icon is placed at the bottom of the screen. Email is also available 24/7, although replies can take up to 1 day, depending on the nature of enquiry. We were unable to find a phone number, so we assume that telephone support is not available.

Shangri La Deposits & Withdrawals

The variety of deposit and withdrawal options available on offer at Shangri La are the casino’s strong point. There is an impressive range of banking options, including lots of e-wallets and crypto wallets. We found over 20x casino payment options, including many that are more popular outside of Canada. Luckily for Android users, Shangri La is a Google pay casino making transactions a lot easier from all devices.

Responsible Gambling at Shangri La Casino

The responsible gambling protocols at Shangri La are reasonable, given that the casino holds a Curacao licence. It is difficult for us to truly determine how well they take responsible gambling seriously, unless we go down that road ourselves. However, we did find settings for players to set their transaction limits and completely self exclude from the site. When a player uses the self exclude function on the Shangri La casino site, they are totally blocked out, with no chance of rejoining until the period has expired.

Our Final Thoughts on Shangri La Casino

We found that the design and navigation on Shangri La’s site is basic. The variety of casino games and bonuses available to Shangri La casino players is OK but nothing over the top. The big highlight of this casino site is the range of payment and withdrawal options available. This is key due to players having their preferred options, so Shangri La really does have a banking option for most players here in Canada and abroad. 

Shangri La Casino FAQs

Article by:Nathan Villania

Nathan is an experienced gamer that enjoys testing and reviewing casinos. He always seeks out the best deals, and guides players on all the benefits and advantages of hundreds of casinos across the world.

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